How can we help?

Getting Started

How do I record an entry?

Tap the microphone button on the Record tab, speak your entry clearly, and Loquo will transcribe and save it automatically. You can also type an entry using the keyboard icon.

What can I log?

Anything. Common examples:

• Expenses: "Coffee $4.50", "Grocery run $62", "Paid rent $1,800"
• Habits: "Morning run done", "Meditated 15 minutes", "No alcohol today"
• Notes: "Call dentist about appointment", "Book recommendation: Atomic Habits"
• Income: "Freelance invoice paid $500"

What languages are supported for speech recognition?

Loquo supports multiple languages for speech input, including English, German, Mandarin (Simplified and Traditional), and Cantonese. You can change the speech language in Settings → Speech Language. The app UI is currently available in English and German.

Recording & Transcription

The app says "Microphone Access Required" — what do I do?

Go to iOS Settings → Loquo and enable Microphone and Speech Recognition access. Both are required for voice logging.

My transcription is inaccurate. How can I improve it?

• Speak clearly and at a normal pace
• Make sure you're in a quiet environment
• Check that the correct speech language is selected in Settings → Speech Language
• After recording, you can edit the transcription before saving

Can I edit an entry after saving?

Yes. Tap any entry in the History tab to open it, then tap the Edit button to modify the text or category.

Apple Watch

How do I use Loquo on my Apple Watch?

Install Loquo on your iPhone first. The Watch app installs automatically. Open the Loquo app on your Watch, tap the mic button, and speak your entry. It syncs to your iPhone automatically.

Loquo Pro

What does Loquo Pro include?

• Unlimited entries (free plan limited to 90 entries per 90-day window)
• Advanced weekly AI insights
• CSV and JSON export
• Custom categories
• Priority widget layouts

How do I restore my Pro purchase?

Go to Settings → Restore Purchase. Make sure you're signed into the same Apple ID used for the original purchase.

Can I get a refund?

All purchases are processed by Apple and governed by Apple's refund policy. To request a refund, visit reportaproblem.apple.com.

Privacy & Data

Does Loquo send my voice or entries to a server?

No. All speech recognition is handled on-device using Apple's framework. Your voice audio and entry text never leave your device.

How do I delete all my data?

Go to Settings → Data → Delete All Data. This permanently deletes all log entries. If you use iCloud, you can also manage your iCloud data in iOS Settings → [Your Name] → iCloud → Manage Storage.

Does Loquo use iCloud?

Optionally. You can enable iCloud Sync during onboarding or in Settings. Your entries are stored in your personal private iCloud database — we cannot access them.

Siri & Shortcuts

How do I use the Action Button to start a Loquo entry?

On iPhone 15 Pro, iPhone 16, and later: go to iOS Settings → Action Button → Shortcut, and select the "Start Loquo" shortcut.

How do I start a recording with Siri?

Say "Start Loquo", "Record in Loquo", or "New Loquo entry". The app will open and begin recording immediately.

Still need help?

Email us at support@loquo.app and we'll get back to you as quickly as possible.